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Shipping and Returns

Shipping and Delivery Policy

We offer various shipping methods. Shipping costs and delivery times vary based on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers or customs clearance.  

1. Shipping Methods:

All orders are shipped via USPS Ground Advantage or UPS Ground with tracking and are insured in case of loss. We cannot ship to a P.O. Box as USPS and UPS do not ship to P.O. Boxes.  Orders to Alaska and Hawaii ship via the U.S. Postal Service.

  • USPS Ground Advantage: Delivery within 2-5 business days.

  • USP Ground Shipping: Delivery within 1-5 day delivery.

  • If Expedited or Overnight Shipping is required, contact us prior to place your order. 

2. Processing Time:

Orders are typically processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Estimates:

Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping is determined by the weight of the items in your order and the shipping method you choose. Here are some examples of our shipping rates:

  • 0LB - 2LB: $9.99

  • 2LB - 5LB: $19.99

  • 5LB - 10LB: $29.99 

  • 10LB - And Up: $39.99

4. Delivery Locations:

We offer shipping to addresses within the United States and to international destinations. Please note that certain products may have restrictions on where they can be shipped.  For International Orders, please contact us before placing your order. 

5. Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can monitor the status of your delivery at any time through the provided tracking link.

6. Delivery Time Frames:

While we strive to deliver your order within the estimated time frame, please note that actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs clearance.

7. Customs, Duties, and Taxes:

For international orders, your package may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. FD Restorations and Services LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

8. Missing or Lost Packages:

If you have not received your package within the expected delivery time frame, please contact us at [email Sales-Support@fd-restorations.com with your order number. We will investigate the issue with the carrier and work to resolve it as quickly as possible. In the event that your package is confirmed lost, we will provide a replacement or refund.

9. Damaged or Defective Items:

In the rare event that your order arrives damaged or defective, please contact us at Sales-Support@fd-restorations.com within 7 days of receiving the item. Include your order number, a description of the issue, and photos of the damaged or defective product. We will arrange for a replacement or refund, as per our return policy.

10. Contact Us:

If you have any questions or concerns about our shipping and delivery policy, please contact us at Sales-Support@fd-restorations.com. We are here to assist you and ensure your shopping experience is seamless and enjoyable.

Returns and Refunds Policy 

If you are not satisfied with your purchase, you may return the product within 15 days of delivery for a full refund or  exchange, subject to our return policy. Products must be returned in their original condition and packaging. 

1. Introduction:

At FD Restorations and Services LLC, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we are here to help.

2. Return Eligibility:

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Accompanied by the receipt or proof of purchase.

3. Return Process:​

  • Initiate a Return: To start a return, please contact our customer service team at Sales-Support@fd-restorations.com within 15 days of receiving your order.

  • Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

  • Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. All returns are subject to a 20% restocking fee. The time it takes for the refund to appear on your account may vary depending on your payment provider.

5. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product if available, please contact us at Sales-Support@fd-restorations.com.

6. Contact Us:

If you have any questions about our return policy, please contact us at: 

 

FD Restorations and Services LLC
4644 W. Crosswater Rd
South Jordan, Utah  84009
Sales-Support@fd-restorations.com
385-202-8061

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